RDS has been serving Arby’s franchisees for over 25 years. For over 63 years in business our more than 400 IT Professionals have been providing point of sale, back of house, enterprise solutions, installation services, hardware repair, software support and general IT consulting to franchise businesses nationwide. RDS is the trusted partner for over 550 Arby’s.
Training Services
RDS Training Services department is staffed with dedicated professionals that understand Arby’s and are fully capable of conducting user-customized software training either at your field locations or at one our offices. The Training Department will get your staff up to speed in no time and take the fear out of having to learn a new application. Our proven hands-on approach to conducting training sessions provides for maximum retention of course material, resulting in a seamless transition to your new system, and no disruption to your customers.
Support Services
Equally important to a successful implementation is an on-going system support plan. Our help desk and support technicians are available 7 days a week around the clock to answer your questions and insure your store runs smoothly.
Installation Services
RDS has installed systems in Arby's from Alaska to Florida and everywhere in between. We can address all aspects of on-site implementation including site survey, cabling, old equipment disposal, and new system installation. RDS configures and packages a “complete store”, ready for easy on-site installation. RDS Field Technicians meet systems when they arrive on-site and perform all necessary tasks to ensure that new systems are properly installed and ready for store employee training and production use.
Arby's Hardware Technology
NCR provides innovative, yet highly durable POS hardware for hospitality operations worldwide. Learn more...
Accelerate service with a highly reliable hospitality POS
The 15 series POS Terminal is custom-designed for fast-paced food service operations. Learn more...
PC Workstations
The NCR S339 and S4800 servers are the latest fit-for-purpose and reliable back office systems that support and maximize an operator’s long-term investment by securely storing important sales, inventory and system configuration data. Learn more...
Save time and money with a receipt that sticks
NCR Sticky Media is thermal receipt paper on the front with adhesive on the back that prints using a modified point of sale (POS) printer. Learn more...
Panasonic Attune Headsets
Attune is the only digital headset with Panasonic's world renowned audio and wireless digital expertise - for clear and consistent communication with customers and employees. Learn more...
Motivate desired customer behavior with real-time offers and information
NCR Vitalcast Digital Signage gives you the power to captivate attention and motivate your audience with high resolution digital signage. Learn more...
Graphic displays decrease order errors and grow product sales
NCR Accuview Order Confirmation Board (OCB) helps quick-service restaurant managers and owners improve order accuracy and speed-of- service, while up-selling and cross-selling customers on related menu items. Learn more...
Arby’s Point of Sale Software
NCR Restaurant POS software provides smart people and smart technology to help you manage your operations, connect with customers and enhance your business with mobility options. Our POS software and operational solutions for hospitality are built on open, API platforms, providing you with the flexibility and scalability to adapt to changing conditions. Learn more...
Employee Theft Deterrence
NCR Aloha Restaurant Guard is an application that deters theft by alerting you to potential fraudulent activity at your restaurant. Our employee theft deterrence software monitors all POS transactional data in real-time for evidence of more than a dozen common restaurant scams and generates reports you can use to take immediate corrective action. Learn more...
Add value to your kitchen operations
Aloha Kitchen helps you maximize guest satisfaction, reduce staff costs, minimize kitchen errors and reduce wasted food. Kitchen staff is more productive and able to focus solely on food quality. With its bright graphical displays, robust reporting capabilities and quote time calculators, Aloha Kitchen gives you better analysis, enhanced organization of items and controlled timing functionality. Aloha Kitchen seamlessly integrates to additional functionality within the Aloha solution, such as takeout, guest management and configuration systems. Learn more...
Arby’s Back Office Management
More than 100,000 restaurants worldwide improve margins, manage more effectively and develop stronger customer relationships with NCR technology. Our restaurant management software streamlines every aspect of operations and addresses every segment of the industry – from quick service to fine dining. Learn more...
Increase the visibility and control of your operations—anywhere, anytime
Restaurant operators need centralized hosted applications to efficiently analyze operational data and automatically alert management to issues that require attention. Aloha Insight is a web-based application that collects sales and employee data at the restaurant and makes it available via the Intranet and through distributed reports. Learn more...
Want access to actionable information anytime, anywhere?
Pulse is a versatile mobile application that leverages POS data to provide actionable, real-time information to a user’s smartphone. Operators experience the nirvana of knowing exactly what is going on in their business regardless of where or when. Learn more...
Remotely access your site systems and perform updates automatically
Aloha Configuration Center is a centralized database management application that manages Aloha POS configuration settings for multi-store restaurant organizations. It offers remote distribution and access capabilities through an easy-to-use .NET rich-client interface. Learn more...
RTI Back Office
RTI Connect helps managers control food cost by pinpointing waste, theft and inefficiency.
Manage multi-site IT operations from a single screen
NCR Aloha Command Center is a remote monitoring and diagnostic tool that provides you with unprecedented control over IT operations. Use Aloha Command Center to acquire real-time updates on the status of hardware and software at all of your restaurant locations. Learn more...
Remote Eyes Video Management and Business Security
Remote Eyes management solution that not only provides security but helps your business become more profitable by reducing shrinkage and increasing worker productivity. Plus it allows you to view and manage multiple locations remotely. Learn more...
Netsurion Technologies: Protect your Data. Secure Your Business
Does your business conduct credit card transactions? If so, you need us. At Netsurion, we provide affordable and reliable security solutions to protect you and your customers from data breaches. Protect your brand name without breaking the bank. Learn more...
Credit Authorization & Gift Cards
With 20-50% of transactions being paid by credit card, you can’t afford not to be able to process a card, ever. The Arby’s Aloha system keeps processing even when the internet is down. This optional feature means you keep doing business when your competitors are turning credit card customers away.
Software Maintenance
Equally important to a successful implementation is an on-going system support plan. Our help desk and support technicians are available 7 days a week around the clock to answer your questions and insure your store runs smoothly. Learn more...
Advanced Exchange Depot
RDS has installed systems in Arby's from Alaska to Florida and everywhere in between. We can address all aspects of on-site implementation including site survey, cabling, old equipment disposal, and new system installation. Our Advanced Exchange Depot Program (AED) insures that if any device in your system should fail, we immediately provide you with a full unit exchange next business day.
Any time we call RDS we get an answer right away. If the stores are having an issue it is corrected very quickly, usually within minutes…. sometimes it is hard with other vendors, to even get an answer, let alone a timely one.
Carter MillerPartner with Bentley-Miller Arby’s 22 Store Franchise Group - Nebraska
RDS works hand in hand with our back office system and I can't imagine not having RDS for our cash registers. For Instance, if we lose internet connection, we can still process credit cards off-line so it doesn't affect sales and customer service. Any time there is a problem that we need to communicate right away, we are able to use after -hours support by calling. We always get a response right away.
Helen Daigle Owner with Daigle Arby’s Franchise Group - Louisiana
My team at Arby's CNN center recently had the privilege of working with two outstanding POS system installers/trainers from the RDS office in Iowa. Both Greg Becker and Jamie Walker were true professionals and accomplished the job in a timely fashion and to our satisfaction. They were both outstanding and very helpful in bringing the team up to speed on the new system even after the initial install. These days it is hard to find people who truly stand behind their product after the initial sale is completed. I without any reservations, recommend them to any entity looking forward to upgrading their system.
Vijay BhandariOwner of Arby’s CNN Center - Georgia
Retail Data Systems, in conjunction with RTI, provide reports which are easily accessible from my remote computer and smart phone, even when on vacation, to help monitor unit operations. RDS is always prompt to respond to service and support issues. I am unaware of anyone else who works with a lot of Arby’s units staying up to date on the routine changes in the way RDS does. I don’t know of any other Company providing the caliber of service we obtain from them. I would highly recommend them to others for this reason. I feel fortunate we started using RDS 30 years ago and haven’t had any reason to look elsewhere.
Jim Votaw President of Central Iowa Restaurants, Inc. - Iowa